ohyay Privacy Policy

Last Updated: December 24th, 2020

Welcome to ohyay!

With ohyay, you have the power to create any virtual space that you can imagine — from music festivals and interactive museums to family reunions and themed escape rooms. Whether you want to make instant friends by leveling up your virtual holiday party, or dream up a fantasy world that’s far from reality — it’s all possible with ohyay studio.

Before you start using our services, we - Pine Labs LCC - want to make sure you’re up to speed with how we use, collect, and disclose your information, and let you know what your rights are. Different laws apply, depending on where you live, that’s why this policy also includes specific sections for users in California and Europe.

Information we collect

The information we collect can be divided into the following groups, (1) information you provide to us, (2) information we collect when you use our services, and (3) information that others may provide to us.

Information you provide

Here’s an overview of information you may provide to us:

Information you provide when using our services

When using our services, we keep the collection of information to a minimum, and we don’t retain the raw data of the audio or video streams. We’re just here to route them for you. Here’s some information we do collect:

Information others may provide to us

When users use our services they may share information about other users with us, for example when sending us a support ticket, creating a space or in chat.

How we use your information

Simply put, we use your information to provide you with the best possible ohyay experience. To do this, we use your information to:

For users in the EU, the legal basis for processing your information is the necessity of the contract.

How we may share your information

When you use ohyay we may share your information following ways:

How long we keep your information

We do our best to keep your information as short as possible. Your basic profile information will we stored as long as you are a registered user, but other information is stored for shorter periods of time. For example, we do not store the raw audio or video of calls, chats are deleted after 24 hours, polls and question boards are deleted after 7 days, and screenshots and screen recordings are deleted after 30 days. If you want to delete your account or other information, please contact us 🗑

Your Rights

We respect the privacy rights of all our users, that’s why the rights under California and European privacy law are available to all our users. Here’s a list of your rights:

For users in California: we don’t sell your data. 🚫


Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. 🎂

Updates to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. 🆕